FAQ

Covid-19 Cancellation and Refund Policy:

Bookings with participation date up to May, 31  Customer bookings for activities with participation date between April, 1 to May, 31 will receive full refunds.

Bookings with participation date from June, 1 onwards  For customers who would like to postpone their booking for a specific date after June, 1, 2020,  we will make every effort to work with them to amend this booking or offer a guaranteed tour spot in the future. All the cancelled bookings will be honoured with a full credit for two years.  If there is no future travel date available, we will offer a full refund.

Our Standard Cancellation Policy:

Our standard Cancellation Policy covers most of our tour products and experiences and allows for a full refund up to 24 hours before the start of the booking.

Exceptions are tour products with Catherine Palace inclusion. Those tour products can be cancelled for a full refund 48 hours before the start of the booking.

Shore tour programs can be cancelled for a full refund 72 hours before the start of the booking.

Theatre tickets and show tickets are refundable if cancelled up to 48 hours before the start of the bookings.

Mariinsky Theatre tickets are non-refundable.